Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by our terms and conditions together with the following Privacy & Cookies policy, which together govern HESW’s relationship with you in relation to this website. If you disagree with any part of this policy or our terms and conditions, please do not use our website.
We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers' needs.
What Information Do We Collect?
When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
If you register for any of our services or newsletters you will provide us information about yourself.
If you choose to correspond with us through email or our contact form, we may retain the content of your email messages together with your email address and our responses.
2. Website Use Information
Similar to other websites, this website utilises a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server log files to collect information about how our Web site is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at this website, and the websites visited just before and just after this one.
In addition, third parties may be placing and reading cookies on your browser, or using web beacons to collect information, in the course of ads being served on this website.
As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.
We may also use third party advertisements to support this site. Some of our advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers information including your IP address, your ISP , the browser you used to visit our site, and in some cases, whether you have Flash installed. This is generally used for geotargeting purposes (showing UK-based ads to someone in the UK, for example) or showing certain ads based on specific sites visited.
We use third-party advertising companies to serve ads when you visit this website. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
On some pages in this website we showcase YouTube videos. If you watch one of these videos, YouTube may store cookies in order to track how people are watching videos.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for the purposes of communication between you and us, providing the information and details of services you requested. Also, to improve our content and service offerings, customise our site's content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
If you have opted to receive our newsletter, we may also use the information we collect to notify you about important changes to our website, new services, and information we think you will find valuable. You may notify us at any time if you do not wish to remain on our mailing list by emailing us at the link provided on the newsletter or from our contact us page.
What Are Cookies?
You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.
Deleting cookies does not mean you are permanently opted out of any advertising program. Unless you have settings that disallow cookies, the next time you visit a site running the advertisements, a new cookie will be added.
You can read more about cookies and find detailed information for managing your cookies here:
AboutCookies.org or AllAboutCookies.org
More information about cookies from ico (information commissioner’s office:
(The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals)
Information Commissioner's Office
How Do We Use Information We Collect from Cookies?
Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to constantly improve our website and better serve our viewers.
Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to provide information or services that you have requested.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
What About Other Web Sites Linked to Our Website?
We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.
Newsletter subscribers can request to unsubscribe from our newsletter at any time. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.